VOIP and Unified Communications & Collaboration Systems
The right strategy for the best corporate communication
Information and communication technology innovation are strategic to the development of any company, starting with collaboration among team members: this is what enterprise collaboration software is for, ensuring integrated communication among all available tools, from telephone to cordless, from cell phone to PC, from chat rooms to social networks
Unified Communications & Collaboration systems are strategic because they improve the management of projects and different tasks, file sharing, then the workflow as a whole. Collaborative software can operate online and intranet and can be integrated with a wide variety of communication tools, e.g., video conferencing software, e-mail or instant messaging platforms, VoIP facilities.
Functions that can be optimized and automated with collaboration software are:
Tracking the progress of individual tasks and automatically sending related updates
Management of cascading operation flows
Offering common virtual spaces in which to share documents
Enabling online forms of discussion
Speaking of the cloud, if your company has not yet archived the good old switchboard of yesteryear, now is the time to do so and switch to a Virtual PBX (Private Branch Exchange). This is a new business telephony service that uses the Internet protocol or VoIP (Voice Over Internet Protocol) and replaces the traditional PBX allowing for faster and more functional smart working.
The cloud-based PBX offers more functions than the classic PBX:
Call routing and answering services
Auto responder with preset call diversion
Call forwarding also to a mobile number
Queue management to other extensions or the secretary's office
Fax function through e-mail
Traffic history
Black list and white list management and scheduling
Ability to make video conferences and video calls
In general, the cloud-based PBX allows for extremely flexible work arrangements, going beyond the internal telephone and fixed workstation.
